Reference

What You Agree To When You Use 99abb

These terms set out how your account works, what we collect, and how we handle disputes — availability depends on local law and eligible regions in Pakistan. Read through before you open an account so nothing catches you off guard later.

Account TermsData & PrivacyCookie PolicyJazzCash & Easypaisa Wallet RulesEligibility by Region
99abb What You Agree To When You Use 99abb
DATA AND SECURITY

How We Handle Your Account Data

We collect only the information needed to run your account — name, mobile number, and payment details such as your linked JazzCash or Easypaisa wallet. We do not sell that data to third parties. If you want to know exactly what we hold, you can request a data summary through our email support channel.

Data We Collect

Account registration captures your name, mobile number, and wallet identifier. We also log session data — device type, browser, and login timestamps — for security purposes.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which sections you visit. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Requesting Changes

To correct, delete, or export your personal data, send a written request by email. We aim to process straightforward data requests within a reasonable period, subject to verification.

LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

If something in our terms raises a question about your account, wallet, or data, the fastest path is through our live chat channel. For formal written requests — such as data access or account closure — use the email route so there is a paper trail on both sides.

Live Chat Open the chat icon from any page on 99abb. Our support team can clarify terms, flag your dispute to the right team, and confirm next steps for your account.
Email Support Send written legal requests, data queries, or account disputes by email. Include your registered mobile number and the specific clause or issue you are referencing.
Account Settings For routine requests — updating your registered JazzCash or Easypaisa number, changing contact details — go to Account Settings on your dashboard before escalating to support.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about account terms, data rights, and how our policies work in practice.

Access depends on local law and your eligible region. We do not confirm legality on your behalf — check the rules that apply where you are before opening an account.

Any wallet balance in a suspended account is held and handled under the dispute clause in our full terms. Contact support by email to initiate a formal dispute and we will walk you through the process.

Email our support team with your registered mobile number and a written request for a data summary. We will verify your identity and send the relevant records to your registered email address.

Yes. Send a written deletion request by email. We will close the account, clear personal identifiers we are not legally required to retain, and confirm when the process is complete.

We post a notice on the platform when terms change. Continuing to use your account after the notice period counts as acceptance. Check this page periodically for the current version.

A name mismatch triggers a manual verification check before withdrawals can proceed. Update your details in Account Settings or contact support with proof of ownership to resolve it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.